Returns & Refunds
Please keep in mind that return/refund/replacement is not acceptable for any category listed below on this page if the product is no longer needed or change of mind or no choice.
- Sign in to your Simply Account, select Orders.
- Select the order you wish to return and click on the SUPPORT button which you can see with every single order.
- Select an option from drop-down menu of Category section.
- Now select an option from drop-down menu of Priority section.
- Pack your Simply parcel securely, with the product in the original and undamaged manufacturer’s packaging as delivered to you and secure the invoice on top of the return package.
- If you are located in Dhaka city or outside Dhaka, wherever in Bangladesh, then you can book the return product in below address and send it through Sundarban Courier Service –
Simply Bangladesh (simply.com.bd)
Address: Banglabazar, Dhaka, Bangladesh
Phone: (+880) 9638698877
- If your product is defective / damaged or incorrect/incomplete at the time of delivery, please contact us within the applicable return window. Your product may be eligible for refund or replacement depending on the product category and condition. Please see the detailed terms in the relevant category below.
- Please note that any products listed in our site are not eligible for a return if the product is “No longer needed”
- For device related issues after usage or the expiration of the return window, we will refer you to the brand warranty center (if applicable). For more information on warranty claims please view our Warranty Policy.
- Customers have to pay courier charges for return products. (No arguements will be allowed)
You will always find the relevant terms on the product page (Return Policy tab).
Please keep in mind that if we fail to give you a replacement (if acceptable) of your ordered product then we’ll start refund process for you, otherwise refund request is not acceptable for any category listed in our whole “Simply.com.bd” website.
Issuance of Refunds
If your product is eligible for a refund, you can choose your preferred refund method based on the table below. The shipping fee will not be refunded along with the amount paid for your returned product. It means “shipping fee will be deducted” for any refund order in that case.
The time required to complete a refund depends on the refund method you have selected. Once we have received your product (2-3 working days) and it has undergone a quality control (1-2 working days), then the expected refund processing times are as follows:
Please note that this policy does not apply to Simply Global products or Simply Collections.
| Payment Method | Refund Option | Refund Time |
| All | Refund Voucher | 1-2 working days |
| Debit or Credit Card | Debit or Credit Card Payment Reversal | 9-10 working days |
| bKash/Rocket/Nagad | Bank Deposit / Mobile Payment Reversal | 7 working days |
| Simply Voucher | Refund Voucher | 1-2 working days |
Important Note: The Voucher discount code can only be applied once. The leftover amount will not be refunded or used for next purchase even if the value of order is smaller than voucher value.
Conditions for Returns
- The product must be unused, unworn, unwashed and without any flaws. Fashion products can be tried on to see if they fit and will still be considered unworn
- The product must include the original tags, user manual, warranty cards, freebies and accessories.
- The product must be returned in the original and undamaged manufacturer packaging / box. If the product was delivered in a second layer of Simply packaging, it must be returned in the same condition with invoice attached. Do not put tape or stickers on the manufacturers box.
If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.
Returns Policy per Category
Maximum 3 working days; Return and refund/replacement. No questions asked
Maximum 3 working days; Return and refund/replacement. No questions asked
Maximum 3 working days; Return and refund/replacement.
Not eligible for return if the item is “No longer needed” or “Damaged” by the customer.
If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.
For device-related issues after usage please contact the brand warranty provider directly (if applicable).
Maximum 3 working days; Return and refund/replacement.
Not eligible for return if the item is “No longer needed” or “Damaged” by the customer.
If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.
For device-related issues after usage please contact the brand warranty provider directly (if applicable).
Non-returnable or refundable.
Maximum 3 working days; Return and refund/replacement. No questions asked
Maximum 3 working days; Return and refund/replacement.
Not eligible for return if the item is “No longer needed”
If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.
Non-returnable
Maximum 3 working days; Return and refund/replacement.
Not eligible for return if the item is “No longer needed”
If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.
For device-related issues after usage please contact the brand warranty provider directly (if applicable).
Maximum 3 working days; Return and refund/replacement.
Not eligible for return if the item is “No longer needed”
If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.
For device-related issues after usage please contact the brand warranty provider directly (if applicable).
Maximum 3 working days; Return and refund/replacement.
Not eligible for return if the item is “No longer needed”
If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.
Non-returnable
Maximum 3 working days; Return and refund/replacement.
Not eligible for return if the item is “No longer needed”
If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.
Maximum 3 working days; Return and refund/replacement.
Not eligible for return if the item is “No longer needed”
If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.
* 7 days return policy will NOT be applicable if the phone is being returned under UNSEALED/USED Condition.
* For device-related issues after usage please contact the brand warranty provider directly (if applicable).
Maximum 3 working days; Return and refund/replacement.
Not eligible for return if the item is “No longer needed”
If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.
Maximum 3 working days; Return and refund/replacement.
Not eligible for return if the item is “No longer needed”
If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.
Non-returnable
Non-returnable
Non-returnable
Maximum 3 working days; Return and refund/replacement.
Not eligible for return if the item is “No longer needed”
If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.
Maximum 3 working days; Return and refund/replacement.
Not eligible for return if the item is “No longer needed”
Maximum 3 working days; Return and refund/replacement.
Not eligible for return if the item is “No longer needed”
Maximum 3 working days; Return and refund/replacement.
Not eligible for return if the item is “No longer needed”
Maximum 3 working days; Return and refund/replacement.
Not eligible for return if the item is “No longer needed”
If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.
For device-related issues after usage please contact the brand warranty provider directly (if applicable).
Maximum 3 working days; Return and refund/replacement.
Not eligible for return if the item is “No longer needed”
If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.
Please note that certain items marked as non-returnable on product page are not eligible for return. For more information view the complete list of non-returnable items.
Please note that this policy does not apply to Simply Global products.
Valid reasons to return an item
- Delivered Product is damaged (physically destroyed or broken) / defective (dead on arrival)
- Delivered Product is incorrect (presentation different on website) / incomplete (missing parts)
- Delivered Product is “No longer needed” (you no longer have a use for the product / you have changed your mind about the purchase / the size of a fashion product does not fit / you do not like the product after opening the package) – eligible for selected products only
