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Refund Policy

Your product may be eligible for refund or replacement depending on the product category and condition. The time required to complete a refund depends on the refund method you have selected. Once we have received your product (2-3 working days) and it has undergone a quality control (1-2 working days), the expected refund processing times are as follows:

  • Refund Voucher: Within 1-2 working days
  • Mobile Account (bKash/Rocket): Within 2-4 working days
  • Simply Balance: 1-3 working days

Please visit www.simply.com.bd/returns-refunds/ for the detailed terms.

Cancellation / Return / Exchange Policy

>If your product is defective/damaged or incorrect/incomplete at the time of delivery, please contact us instantly. 

>Please note that some products are not eligible for a return if the product is "no longer needed".

>If the return time of your product has expired, we refer you to the brand warranty center (if applicable).

Please visit www.simply.com.bd/returns-refunds/ for the detailed terms.

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