Payment Policy

Payments to sellers are based on orders successfully marked as ‘Delivered’ to the Customer in the Seller Center. In case a payment has been issued by Simply to the Seller for a delivered item that is later returned to Simply by the customer, Simply will deduct the equivalent amount in the next cycle and return the product to the Seller (subject to return policy). Items that are in transit or at a Simply warehouse location will be clearly listed on each Marketplace sales statement provided to the Seller.

Payments for delivered products will be settled on a bi-monthly basis according to the following structure where t is the last day of the payment cycle:

t + 3: Sellers can view their statements from Seller Center under the ‘Reports’ section.

t + 5: Amount transferred to Seller’s bank account via Inter Bank Funds Transfer.

In case of public holidays/weekends falling upon these dates, the payment date will be released to the first upcoming business day. In order to be eligible for payments, the Seller must always keep a copy of the signed airway bill (at least for 3 months) for products handed over to a Simply certified shipping provider.

If a customer’s claim for a counterfeit item is valid, a penalty fee will be charged from the seller (Commission of counterfeit item * 2).

For all orders (prepaid or cash on delivery) the seller will be paid after the deduction of Simply’s commission, Payment fee of 0.5% and any penalties.

If a ‘Returned Item’ or ‘Delivery Failed Item’ is not returned back to the seller within 30 days from shipped, the Seller will be compensated by Simply.