Your product may be eligible for refund or replacement depending on the product category and condition. The time required to complete a refund depends on the refund method you have selected. Once we have received your product (2-3 working days) and it has undergone a quality control (1-2 working days), the expected refund processing times are as follows:
Refund Voucher: Within 1-2 working days
Mobile Account (bKash/Rocket): Within 2-4 working days
Simply Balance: 1-3 working days
Please visit www.simply.com.bd/returns-refunds/ for the detailed terms.
Cancellation / Return / Exchange Policy
>If your product is defective/damaged or incorrect/incomplete at the time of delivery, please contact us within the applicable return window of 3 days within delivery.
>Please note that some products are not eligible for a return if the product is "no longer needed".
>If the return time of your product has expired, we refer you to the brand warranty center (if applicable).
Please visit www.simply.com.bd/returns-refunds/ for the detailed terms.
